Payments
Refund & Cancellation Policy
Clear terms for paid access to the VIA Trade Simulator's virtual-money practice environment.
Last updated: 13 September 2026
What a simulator plan provides
A paid VIA Trade Simulator plan is a one-time purchase of digital access for the period and virtual-capital amount shown before payment. Virtual capital is for educational practice only, has no monetary value, cannot be withdrawn and cannot be exchanged for cash or securities. No real exchange order is placed.
Cancellation and renewal
You may leave or close the payment window before completing payment without charge. A plan does not auto-renew: renewal requires you to choose a plan and complete a new payment. Once a verified payment activates a practice cycle, that active cycle cannot be cancelled for a partial-period credit.
When payments are normally non-refundable
Because digital access and virtual capital are made available after the payment provider confirms settlement, plan fees are normally non-refundable once the plan is activated and access is available. A change of mind, unused time, practice losses, or depletion of virtual capital does not make a payment refundable.
When we will review a refund
We will review requests where the same order was charged more than once, the amount charged differs from the confirmed order, payment was deducted but the plan was not activated, access was not delivered because of a verified VIA Capital service failure, or the transaction was not authorised by you. This policy does not limit rights that cannot be excluded under applicable law.
Failed or pending payments
A failed, cancelled or pending payment does not activate a plan. If your bank shows a debit but VIA Capital does not show a successful payment, first allow the bank or payment provider time to reverse or settle it. If the plan remains inactive, contact us with the details below so the transaction can be checked against the payment provider's record.
How to request help
Email viacapitalofficial@gmail.com from your registered email address. Include the payment date, amount, plan name, order or payment reference, and a short description. Do not send card numbers, CVV, UPI PIN, passwords or one-time passwords.
Review and processing time
We aim to acknowledge a complete request within five business days. If a refund is approved, we aim to initiate it to the original payment method within seven business days. Your bank or payment provider may require additional time to display the credit; that timing is outside VIA Capital's control.